Refund Policy

1. Digital Products Policy

Due to the non-tangible, irrevocable nature of digital source code templates that are immediately unlocked and delivered upon purchase, CodeShelf generally does not issue voluntary discretionary refunds once a transaction is completed and the download entitlement is activated.

2. Exceptions & Legitimate Inquiries

We stand behind the quality of our engineering. We will gladly review and issue refunds or technical replacements in the following circumstances:

• Duplicate Charges: In the event of a gateway processing error resulting in multiple charges for the same order, duplicate transactions will be refunded immediately upon verification.
• Verified Product Defects: If the template archive is fundamentally corrupt or missing core architectural files as described, and our support team is unable to resolve the issue within 48 hours of your report.
• Statutory Consumer Rights: Nothing in this policy seeks to limit or override mandatory statutory consumer protection rights provided under your local jurisdiction.

3. How to Request Assistance

To submit an inquiry regarding an order, please email support@codeshelfstore.me within 7 days of purchase, including your order reference ID (CS-ORD-...), purchase email, and a description of the issue.